tag:blogger.com,1999:blog-29245024.post5398972054437994102..comments2023-06-17T07:57:18.521-04:00Comments on Andy, ITGuy: Fixing Securitys Biggest ProblemAndy, ITGuyhttp://www.blogger.com/profile/09237512546845510001noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-29245024.post-71223219247731314222007-01-22T11:35:00.000-05:002007-01-22T11:35:00.000-05:00No, I am not the Michael with the original comment...No, I am not the Michael with the original comment.<br /><br />I agree with what Andy is saying. One thing that I am proud of is that people alway tell me that I explain things in way that they understand. I decided a long time ago when I started working in the tech support field that I would try to help people learn from their mistakes. That has helped me in all of my support jobs up to today a 1-man IT department for a small municipality.<br /><br />I think that it should be a GOAL of every support person to try to impart a little knowledge on at least one user every single day.<br /><br />Great post, and a most excellent blog, Andy. Keep up the good work.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29245024.post-35137206571157368982007-01-21T14:17:00.000-05:002007-01-21T14:17:00.000-05:00I agree with Andy. We're not hopeless and we have ...I agree with Andy. We're not hopeless and we have not yet lost. There is still hope and we can still be part of the solution instead of whining about "ignorant users".Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29245024.post-49673825167216194122007-01-21T06:39:00.000-05:002007-01-21T06:39:00.000-05:00Loner, Glad to see that you are joining the Cataly...Loner, Glad to see that you are joining the Catalyst community.Andy, ITGuyhttps://www.blogger.com/profile/09237512546845510001noreply@blogger.comtag:blogger.com,1999:blog-29245024.post-2337446060375849392007-01-20T23:53:00.000-05:002007-01-20T23:53:00.000-05:00That "michael" post was me. Not sure why some site...That "michael" post was me. Not sure why some sites save info I don't recall putting in, lol.Unknownhttps://www.blogger.com/profile/15357840241031190415noreply@blogger.comtag:blogger.com,1999:blog-29245024.post-42222342208426002132007-01-20T21:53:00.000-05:002007-01-20T21:53:00.000-05:00Michael, I'm not sure I agree that we've already l...Michael, I'm not sure I agree that we've already lost. We have done a poor job, but it hasn't been our job in reality. Hopefully that is changing.Andy, ITGuyhttps://www.blogger.com/profile/09237512546845510001noreply@blogger.comtag:blogger.com,1999:blog-29245024.post-65949429928693342782007-01-20T18:20:00.000-05:002007-01-20T18:20:00.000-05:00How'd the VP take your response? I mean, he likely...How'd the VP take your response? I mean, he likely can see that people make mistakes and some people just will not be teachable. Did he find your response a little unhelpful? I mean, from many viewpoints, if user awareness is our biggest problem, we've already failed. :(Unknownhttps://www.blogger.com/profile/15357840241031190415noreply@blogger.com