All the rage lately seems to be user bashing. Here, here. There are others but I can't remember where they are off the top of my head. There have been several articles written by various people all of them talking about how User Awareness Training is a failure and that we can't trust end users to do the right thing. We need to quit wasting our time, money and efforts on them. Some even call them stupid and rant about how much of a problem they are.
We need to step back and remember a few things.
- We all have subjects that we are clueless about.
- End users are why we have a job in the first place.
- IT and Security have bad reputations among users already we don't need to do things to further foster it.
- We are all supposed to be professionals and calling people we work with stupid is not professional.
Technology Professionals are often seen as controlling, unfriendly, obnoxious, uncaring, and "know it alls". Even Staples has a commercial that depicts this. If we continue to perpetuate this by assuming that they will mess up and will be stupid then we are not helping. I will admit that they can be frustrating. So can ALL of us. We all have subjects that we don't fully understand and have a hard time getting a handle on. We need to remember that the next time we are tempted to give up on our users.