Final SunRocket Update

Something "official" finally happened from SunRocket. I received the email below yesterday telling me that it's over and that they enjoyed serving me. It also gives a few more details but nothing much.

The odd thing is that my sister still has not lost her phone service, my dad lost his on Wednesday and my service was restored last night.?????? Of course I have no idea how long it will work for. I still haven't decided what to do as far as my service goes. Do I continue with a similar VOIP provider (Packet8, ViaTalk, etc), go with my cable providers offering, go back to a land line provider.

Here is the email that SunRocket sent.

Dear Customers,

After significant effort by the Company to avoid this result, SunRocket is in the process of closing its operations and therefore will no longer be able to provide you with the phone service that you have been accustomed to. However, this email provides you with an opportunity to sign up with select service providers who we believe will offer outstanding replacement service

In order to assist you, we have entered into negotiations with a number of service providers. As a result of those negotiations, we have entered into agreements with 8x8, Inc., provider of the Packet8 service, and Unified Communications Corp., provider of Teleband service to offer you the best options and we are proud to recommend the following alternatives to you. Please make your decision to move to a new service provides immediately as future service is uncertain.


8x8/Packet8

The Packet8 Internet phone service incorporates patent protected technology from 8x8. Inc., a publicly traded company in business for more than 20 years. The service works in the same way as SunRocket.s and offers a virtually identical feature set.

. No Startup Costs
. FREE activation
. FREE equipment
. FREE shipping
. FREE first month of service
. Quickly port your number at no charge

A Savings of over $100!

Copy and paste the following link into your Internet browser: http://getpacket8.packet8.net/sunrocket/ or call 1-800-868-0068 and mention special offer code SUNROCKET


Unified Communications Corp./TeleBlend

The TeleBlend Internet phone service incorporates patent-protected technology from Unified Communications Corp., a privately held company in business to provide outstanding customer service and telephony products. Teleblends has been working behind the scenes already to restore and continue service for all Sun Rocket customers The service works in the same way as SunRocket.s and offers an identical feature set with our Unlimited Transfer Plan.
. No Startup Costs
. FREE activation
. USE your existing hardware
. FREE and Quick transfer of your current number
. No Need to port your number to another provider
. UNLIMITED calling to the US, Canada, and Puerto Rico

Copy and paste the following link into your Internet browser: http://www.myteleblend.net

It has been our pleasure to service you at SunRocket!

New SunRocket Update

I've found a little more info. This CNN article gives some news and Beau pointed me to this blog from a former SunRocket employee. He gives us tips on how to transfer our numbers.

I still don't have any clue as to why some service is up and some is down.

VOIP Woes

Update:

OK, I'm officially confused. I called my sister and my dad and they both have service. I thought that maybe SunRocket was forced to turn service back up until all current users can make other arrangements. So I called my house and I still do not have service.

________________________________________________________________

About a year ago I signed up for VOIP home phone service with SunRocket. They had been around for a while and seemed to have a good track record. Voynage was starting to have issues so I decided to go w/ SunRocket. NOT A WISE CHOICE!

Last night I lost service and decided to wait until today to see what happened. Then this morning I saw this post on O'Riley. I did a little more investigating including calling their support line. It was before 7:00am Eastern Time so I got their voicemail. I just called back and got the following message.

Thank You for calling SunRocket. We are no longer taking sales or support calls. Goodbye.

That's it. No emails telling us what we need to do to be able to retain our number. No word on what happens to those who paid a yearly fee and still had months remaining. Nothing.

I consider myself lucky in that I was close to the end of my first year and only lost a month or so of prepaid service. My sister, on the other hand, just signed up in May and my Dad signed up in January. What are they to do?

Anyone interested in buying 3 relatively new SIP enabled VOIP boxes? :) Just kidding. They may make good project fodder. Maybe the guys at Pauldotcom will write a book on hacking them.